Terms of Use

Terms of UseEffective Date: 04-06-2024

Welcome to Luxsevita. The following Terms of Use ("Terms") govern the use of our services and the purchase of our products, including but not limited to concierge service memberships, app purchases, Expat Accelerator plans, and a la carte items ("Services"). Please read these Terms carefully as they constitute a legally binding agreement between you ("Customer") and Luxsevita ("Company," "we," "our," or "us"). By proceeding with your purchase, you agree to these Terms and our Privacy Policy. If you have questions about these Terms, contact us at team@luxsevita.com.

1. Scope of Application These Terms apply to all purchases made through Luxsevita's checkout process and to all users accessing, using, or interacting with our website, mobile application, and associated services within The Netherlands and globally. The agreement is governed by Dutch law and applies to all transactions conducted by customers residing or operating within The Netherlands unless otherwise specified. The Customer confirms that they are at least 18 years of age or have the consent of a legal guardian to enter into this agreement. 2. Services

Overview2.1 Concierge Service Memberships Concierge memberships are ongoing subscriptions that provide a range of lifestyle management and exclusive concierge services. Details of the scope of services are outlined in the specific membership package.

2.2 Expat Accelerator Plans These plans are professional coaching and consulting services tailored to expatriates. Deliverables, timelines, and milestones for these services will be individually agreed upon post-purchase.

2.3 A La Carte Items Individual services or standalone consultations are one-time purchases that provide specific deliverables as outlined in the purchase description.

2.4 App Purchases Luxsevita offers an online/mobile platform for accessing digital resources, memberships, or tools. App subscriptions or in-app purchases provide access to digital features and tools on a subscription or lifetime basis as stated at checkout. Luxsevita reserves the right to modify, discontinue, or upgrade Services to ensure operational excellence. Notice of significant changes will be communicated via email or our website.

3. Payment Terms and Pricing

3.1 Payment Methods

• Payments are securely processed via Stripe or another third-party payment gateway.
• Accepted payment methods include credit card, debit card, and other methods as displayed at checkout.

3.2 Pricing All pricing is excluding VAT unless otherwise indicated. Pricing may vary based on the service type, and Luxsevita reserves the right to update prices at any time. The price at the time of purchase is final and binding. 3.3 Subscription Renewals For subscription-based services like concierge memberships:

• Renewals occur automatically at the end of the billing cycle (monthly or annually, as selected at checkout), unless canceled prior to the renewal date.

3.4 Refund Policy Refunds may only be issued as follows:

• Concierge Memberships: Refunds are not provided for partially used billing periods unless in the event of a proven error by Luxsevita.
• Expat Accelerator Plans: Once a service has begun or a consultation has been conducted, refunds are not available.
• A La Carte Services and App Purchases: Due to the customized nature of these items, refunds are not offered after the purchase is completed unless a technical failure or error occurred.

Refund requests must be submitted via email to [Insert Contact Email]. Luxsevita retains the right to deny refunds in cases of misuse or a breach of these Terms. Any applicable refunds will be processed within 14 business days. 4. Customer Responsibilities By using our Services, Customers agree to:

• Provide accurate and up-to-date personal and payment information.
• Refrain from unlawful, harmful, or fraudulent activities while accessing or interacting with Luxsevita’s Services.
• Submit necessary documents, information, or feedback in a timely manner when requested for service fulfillment (e.g., during coaching sessions or concierge item requests).

Failure to comply with these responsibilities could result in delays, suspensions, or termination of service without refund.

5. Intellectual Property All materials, content, designs, trademarks, or software provided by Luxsevita, including but not limited to app content, coaching materials, and concierge deliverables, are the sole property of Luxsevita or its licensors. These are protected under Dutch copyright, trademark, and intellectual property laws. Customers are granted a non-exclusive, non-transferable license to access and use our content for personal, non-commercial purposes only. Unauthorized reproduction, distribution, or commercial use of our content is strictly prohibited. Luxsevita reserves the right to take legal action to address violations of our intellectual property rights. 6. Limited Liability6.1 Disclaimer of Warranties Our Services are provided "as is" and "as available." We make no warranties, express or implied, regarding their accuracy, reliability, timeliness, or suitability for any purpose. Luxsevita disclaims liability for interruptions, errors, or delays in delivering Services caused by factors outside of our control (e.g., third-party providers, force majeure events). 6.2 Limitation of Liability To the fullest extent permitted by Dutch law, Luxsevita’s liability for any claim arising from the use of our Services is limited to the amount paid for the specific service in question. Under no circumstances shall Luxsevita be liable for indirect, incidental, or consequential losses (e.g., loss of profits, data breaches, or emotional distress). Customers are strongly encouraged to exercise due diligence and make decisions in consultation with financial or legal professionals, where applicable. 7. Privacy Policy Our privacy practices are outlined in the Luxsevita Privacy Policy, which is incorporated into these Terms by reference. By purchasing our Services, you consent to the collection, use, and processing of your personal data as described in our Privacy Policy, in compliance with Dutch and EU General Data Protection Regulations (GDPR). If you have questions about how we protect your personal data, contact us at [Insert Contact Email]. 8. Dispute Resolution and Governing Law8.1 Governing Law These Terms are governed by and construed in accordance with the laws of The Netherlands. Any disputes arising under or related to this agreement shall exclusively be resolved under Dutch law. 8.2 Dispute Resolution Process

• Initial Resolution: Customers agree to submit any complaints or concerns about our services to Luxsevita’s customer care team at [Insert Contact Email] before pursuing formal proceedings.
• Mediation: If issues remain unresolved, parties may agree to participate in voluntary mediation before escalating disputes.
• Jurisdiction: Only courts located in The Hague, The Netherlands, have jurisdiction over disputes arising from or relating to these Terms.

Litigation costs, including attorney fees, may be claimed by the prevailing party in legal proceedings. 9. Modification of Terms Luxsevita retains the right to update or revise these Terms at any time to reflect improvements in our Services or changes in legal requirements. Notice of material updates will be communicated via email or website notifications. Continued use of our Services after changes are published constitutes acceptance of the revised Terms. It is the Customer's responsibility to periodically review these Terms for updates. 10. Termination or Suspension of Services Luxsevita reserves the right to suspend or terminate access to Services without prior notice in cases of:

• Violation of these Terms.
• Non-payment of fees.
• Fraudulent activity, misuse, or abuse of Services.

Luxsevita is not liable for losses resulting from suspension or termination resulting from your actions or inaction. By proceeding with your purchase, you confirm that you have read, understood, and agree to these Terms of Use. Thank you for choosing Luxsevita!